Below FAQ are some common concerns of our clients before purchasing the Outdoor products, if you have other questions, please just send it to info@superfire.store
We are SuperFire outdoor Official Store. Our vision is to become the professional outdoor manufacturer and seller by providing an unparalleled selection of the very best outdoor and accessories, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectation.
Yes,you can contact me to become our wholeseller,reseller,OEM customer, ODM customer, or drop-shipping seller. Bulk order, lower price. Welcome to send inquiry to get wholesale price!!! We are orginal Worola factory and already service many clients who sell our flashlights in Amazon,Ebay,Lazada,Aliexpress,Supermarket ,retail stores and so on.

To save your time and reach our support quickly, please follow below steps:

1/ Send us an email, please indicate your order number and your question. Customer Support Email: info@superfire.store

2/ Please contact our online customer service, Whatsapp: +1 804-233-1688

3/ If the product is malfunctioning, please provide a clear video of the malfunction, and we will re-deliver or refund for free immediately.

4/ If a refund is required, you may need to wait 3-5 days for processing.

5/ You can also call our customer service number to leave a message, and we will get back to you as soon as possible.

We offer 3-year hardware warranty for each product without personal error use.
1. The flashlight category has a three-year warranty and an unconditional refund within 14 days.
2. One year warranty for battery and charger.
3. One year warranty for other outdoor products.
We offer free shipping for all product. Generally most of our products are in stock,your order will be shipped out within 1-3 workdays after your payment is verified.But in case of any hot products are temporarily out of stock, we will contact you ASAP .
Free shipping by China post usually takes 15-60 days,and it takes even longer for some remote country,such as Brazil,Chile,Syria and so on, maybe need 90 days.Please be patient if you don't get the goods.
Please open the parcel in shiped officer's presence, if the parcel damaged or empty(stolen), please ask the post office to provide official document and make the compliant on the spot.
We regard cusotmers as our friends. We hope you can shop from us with more happiness and less worry. Please do not forget to leave us feedback. Then you can contact our customer service to get a surprise gift.
You can click here to fill in your shipping order number for inquiries.
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